Literature Review

The Status of Technology in the Education System: A Literature Review

Report by Elizabeth Wellburn, Technology and Distance Education Branch, Ministry of Education, Skills and Training, British Columbia, Canada, May, 1996

This page is a mirror of http://www.cln.org/lists/nuggets/EdTech_report.html

Study of Curriculum Reform - October 1996

Project report and literature review of Project Director, Ronald D. Anderson, University of Colorado

The complete version of this document can be found at http://www.ed.gov/pubs/SER/CurricReform/index.html

The costs of information technology support services

What Do Information Technology Support Services Really Cost?

by Karen Leach and David Smallen

Leaders of IT organizations are troubled by the lack of reliable benchmarks or comparative data on which to base decisions about support services. Presidents are mystified by total cost of ownership (TCO) studies that appear in the popular press and higher education publications. The numbers quoted in these studies don't seem realistic in light of actual expenditures on
campus. Institutional trustees, concerned about rising annual costs for information technologies, are asking hard questions about the impact of services on the educational program and the value the institution is getting for its investment. The COSTS project aims to obtain consistent and reliable data, analyze it in meaningful ways, and develop benchmarks for IT services. This article describes the project's origins and work to date and reports initial results in three support
services areas.

The full report is available at http://www.educause.edu/ir/library/html/cem9829.html